FAQ

How do I place an order? - The easiest way to place an order is to use our contact form or hello@olivrstudio.com . We’ll get back to you right away.

What are you lead times? - Our standard lead time is 8-12 Weeks. Expedited orders can be accommodated. Contact our studio for details.

What can I customize? -

Finishes- We offer a range of wood, metal and leather finishes to suite a wide variety of interiors. If you’d like a custom finish that’s outside our current offering, please get in touch so we can discuss details.

Dimensions - Most pieces are made to order so custom dimensions are no problem. Case goods and seating may require an additional up-charge for set-up time that’s involved on our end.

Returns- We gladly accept returns if you’re not satisfied with your piece. If you’d like to return a piece, please contact us within 5 days of receiving your order. Items may not be returned after this period.

Trade Pricing- We offer a trade discount to qualified design professionals. Please contact us for details.

Shipping

Premium Shipping- For small pieces, (side tables and stools) we have a $140 flat rate shipping fee, regardless of quantity. Medium and large items like mirrors, dressers, chairs and credenzas have a $260 flat rate shipping fee. Items will arrive in a cardboard box or wooden crate, directly to your door. This does not include assembly or installation.

White Glove Delivery This service includes blanket wrap delivery and placing in the room of your choice. Please contact our studio for a quote and include the delivery zip code along with any relevant site-specific information.

Furniture Care

CLEANING - For most routine cleaning, a micro-fiber or a water-dampened, soft clean cloth will do the trick.  (A mixture of Murphy's Oil Soap and water may also be used.) The use of well-formulated cleaning products without abrasives can be effective for tougher cleaning tasks. If using these products, a follow-up with warm water and a clean, soft cloth is suggested. Follow-up with a soft lint-free cloth to dry the surface. *Avoid polishes and cleaners that contain silicone, ammonia or wax.

WOOD- Solid wood is a natural, living material and responds to changes in temperature and humidity by expanding and contracting.  If the relative humidity moves out of the ideal range (35 to 45 percent) it may cause splits or cracks in the grain or joints of the wood panels. These symptoms are the result of an uncontrolled environment and are not considered defective.   Ultraviolet light from the sun and fluorescent fixtures can cause chemical changes in the wood and/or finish. Avoid placing your furniture in an area where it will be hit with direct sunlight, keep it away from direct sources of heating and cooling, and avoid storing it in an attic or cellar type environment.

METAL - A micro-fiber or a water-dampened soft clean cloth will do the trick.  *Avoid polishes and cleaners that contain silicone, ammonia or wax.

LEATHER - It’s common for leather to show signs of wear over time from normal use. Leather may darken from direct or indirect sun light exposure. To minimize visible wear, avoid contact with sharp objects and use coasters or felt pads when possible. We recommend Fiebing's Saddle Soap for preserving your leather products.